Privacy Policy

Last updated: March 2025

BuildSafeSkills ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

BuildSafeSkills is a company registered in England and Wales. Company Registration No. 17095787. Our registered office is at Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham B1 3NJ.

For data protection purposes, we are the data controller. You can contact us at: [email protected]

2. What Data We Collect

We may collect and process the following personal data:

  • Identity data: first name, last name, username or similar identifier
  • Contact data: email address, telephone number, billing and delivery address
  • Transaction data: details about payments and courses purchased
  • Technical data: IP address, browser type, time zone, operating system
  • Usage data: how you use our website and courses
  • Marketing data: your preferences for receiving marketing from us

3. How We Collect Your Data

  • When you register an account or purchase a course
  • When you contact us by email, phone or via our website
  • Through cookies and similar tracking technologies on our website
  • From third-party payment processors (e.g. Stripe, PayPal)

4. How We Use Your Data

We use your data to:

  • Process and fulfil your course purchases
  • Manage your account and provide customer support
  • Send you important information about your orders or account
  • Send marketing communications where you have consented
  • Improve our website and services
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

  • Contract: processing is necessary to fulfil your purchase
  • Legal obligation: where we are required by law
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing communications

6. Sharing Your Data

We do not sell your personal data. We may share your data with:

  • Payment processors to handle transactions securely
  • IT and system administration service providers
  • Professional advisers (lawyers, accountants, auditors)
  • HM Revenue & Customs and other regulatory authorities where required by law

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Transaction records are kept for 7 years in line with HMRC requirements. Account data is deleted within 12 months of account closure upon request.

8. Your Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erasure ("right to be forgotten") in certain circumstances
  • Restrict processing of your data
  • Data portability — receive your data in a structured format
  • Object to processing based on legitimate interests or for marketing
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use cookies to improve your experience on our website. Please see our Cookie Policy for full details.

10. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All payment transactions are encrypted using SSL technology.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. How to Complain

If you have concerns about how we handle your data, please contact us first at [email protected].

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113